Privacy Policy
Privacy Policy for LOUNGELA.com
Effective Date: January 1, 2025
At LOUNGELA.com, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and manage your data when you visit or purchase from our website hosted on the BigCommerce platform.
1. Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information:
•Name, billing and shipping address, email address, phone number, and payment details when you place an order.
•Account details if you register on our site.
Technical Information:
•IP address, browser type, operating system, and device information.
•Data collected through cookies and similar tracking technologies.
Order Information:
•Purchase history, order status, and shipping details.
User-Generated Content:
•Feedback, product reviews, and interactions on our website.
2. How We Use Your Information
We use the information collected for the following purposes:
•To process and fulfill your orders, including payment and shipping.
•To provide customer support and respond to inquiries.
•To improve website functionality, user experience, and product offerings.
•To communicate about promotions, updates, or policy changes.
•To ensure compliance with legal obligations and fraud prevention.
3. Data Collection Through BigCommerce
As our website operates on the BigCommerce platform, your data may be processed and stored by BigCommerce in compliance with their Privacy Policy.
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
Service Providers:
•Payment processors, shipping carriers, and IT service providers to complete transactions and deliver products.
Compliance and Legal Obligations:
•Law enforcement or regulatory authorities when required by law.
Third-Party Tools:
•Analytics and marketing tools integrated with BigCommerce, such as Google Analytics, to analyze website traffic and improve user experience.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. These include:
•Essential Cookies: For website functionality (e.g., cart and checkout processes).
•Performance Cookies: To analyze how visitors use the site and improve usability.
•Marketing Cookies: To deliver personalized advertisements.
You can manage cookies through your browser settings. Disabling cookies may limit certain website features.
6. Data Security
LOUNGELA.com and BigCommerce implement industry-standard security measures to protect your data. However, no online platform is entirely secure. We recommend safeguarding your account credentials and notifying us immediately of any suspicious activity.
7. Your Rights
Depending on your location, you may have the following rights under applicable privacy laws (e.g., CCPA for California residents):
•Access: Request details about your personal information.
•Correction: Update inaccurate information.
•Deletion: Request deletion of personal data, where permitted.
•Opt-Out: Unsubscribe from marketing emails or limit data use for analytics/advertising.
To exercise these rights, contact us at: sales@loungela.com or (800) 707-2464.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Updates to This Policy
We reserve the right to update this Privacy Policy as necessary. Changes will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us:
•Email: sales@loungela.com
•Phone: (800) 707-2464
•Address: 21350 Lassen Street, Los Angeles, CA 91311